Returns

We want your experience with NIMA to be completely worry-free. If you’re not fully satisfied with your Sensor purchase, you can return it within 30 days of delivery for a full refund — no restocking fee.

• Applies to Sensor or Starter Kit purchases only.
• Refunds are issued less the original shipping cost.
• Sensors must be returned in their original packaging with all accessories.
• Starters Kits must be returned with Sensors in their original packaging with all accessories and with any unopened Capsule Boxes from your Starter Kit.
• To start a return, email customerservice@nimanow.com for a Return Merchandise Authorization (RMA).
• Refunds are processed once your return is received and inspected.

For all other purchases, items are eligible for a refund within 30 days of delivery if the packages are unopened and unused. Customer is responsible for shipping charges. Please contact customerservice@nimanow.com to request a Return Merchandise Authorization (RMA) before sending your return. Refunds will be issued once the return is received and inspected.